"Why have the former arrangements changed?"

About: Rotherham PCT / Continence service

(as the patient),

I phone the continence prescription service every month to order my continence products. The staff are always polite and efficient and my prescription is posted to my pharmacy.

However, I have no idea why the former arrangements were changed by the NHS. I used to order all of my prescriptions on the net. Now I have the cost of a phone call and the NHS has extra costs for paying the staff who administers the new system and the postage to send the prescriptions out.

To me this makes no sense at all and is an unnecessary waste of money.

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Responses

Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group

Thank you for your comments

I am glad that you have always found the staff efficient and polite.

The main reasons for changing the service have been to ensure that clients have regular checks to ensure the prescriptions are meeting their needs. In many cases this was not happening previously, with some people not having had a review for years

I am sorry that you are now paying for a telephone call.

We are hoping to have an internet ordering system up and running in the very near future, so hopefully this will not be an ongoing issue

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