"No Introdution"

About: Chapel Allerton Hospital

I would like to register a concern. A short while ago I attended this very clean hospital for a minor procedure in the radiology department. The consultant radiologist came into the room introduced themselves but did not introduce me to the other male who I assume was a radiologist in training. This mystery person did not speak a word and had not introduced themselves to me. I found this to be very unnerving and rude. I think that all Drs and consultants who have junior Dr,s in training should introduce them by name, and the junior Dr should introduce themselves. This was not a comfortable experience. I felt like a subject rather than a patient having procedure by a consultent . The person never spoke a word to me from start to finish, but was being spoken to by the consult radiologist. This experience should never happen. Would management please insure that medical students, or junior Drs are formally introduced to patients from now on.

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Responses

Response from Leeds Teaching Hospitals

Dear Anonymous

Thank you for taking the time to write to us.

I am very sorry that you feel you had such a poor experience whilst under our care.

I have passed your comments on to the Radiology department at Chapel Allerton Hospital and they will investigate your concerns further.

It would be very beneficial for our services and for future patients if you could discuss the matters you have raised with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly and also to see if there are any lessons that we could learn from your experience.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience