"very disappointed and still waiting! very poor!"

About: Colchester General Hospital

Referred from doctor with severe pins and needles after many tests and mri scan i have swelling in my brain and spine. Had course of steroids and was told it was "ms" by rude doctor! left to return for a lumber punture appointment. Spoke to my gp and he said its not ms but transverse mylitis not ms.....had to wait 5 weeks after being told terrible news for an appointment! had lumber punture.......7 weeks after lumber punture told I need treatment but not a "serious" condition, symptoms have worsened and still don't no what I have, if anything I do will make it worse or if it will get better. To be told nothing with no help or support is poor! I call minium 3 times a week every week for details and get transferred to all different departments, I leave messages with no call back! And the times I do get to speak to someone they say to either wait or they will call but don't very very poor service! Wish I'd of gone to a different hospital. Please someone help or reply with answers to this poor service! !

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Responses

Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Accident and emergency services at 09/02/2015 19:27:21”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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