"Ward 622"

the staff on ward 622 are utterly disrespectful and very rude they feel it appropriate to discuss patient concerns in a joking manor, when questioned about doing this the reaction was to tell us that we are unable to care for a family member despite giving round the clock care for 18 months. In particular the nurse who had been looking after the relative for 6 hours despite not reading notes and most of all the ward sister who would rather back her staff than bother about patient welfare!!!!!! Would I recommend this ward or hospital to anyone not if my life depended on it

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Ward 622 at the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very sorry that your experience has been so poor, this is certainly not the type of experience we aim to provide. Your comments have been forwarded to the management team responsible for this area. The Matron is very keen to talk to you as soon as possible about your experience and the concerns that you have so they can be thoroughly investigated. If this would be helpful, please make contact via our Patient Advice and Liaison Service (PALS) team so they can arrange for you to speak directly to the Matron. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near to the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.