"The caring profession??"

About: Good Hope Hospital

I had an appointment in the pain clinic on Saturday 7th February at 4pm. I was called at around 1pm asking if I could get there earlier as they had had a cancellation. I informed them I couldn't as I was registered blind and someone was accompanying me. However we did arrive at 3.15pm to be greeted with " I've been waiting for you, you're my last patients" i feel the receptionist wanted to go home! Having been offended we took a seat in C area only to be then told by a nurse that they were running late due to awkward patients previously!! When I met with the nurse after being shown to a room I was told to take a seat, when I didn't move she said "can't you see them?" I was asked to write on a diagram where my pain was!...it just didn't get any better she asked "my daughter " who was actually my friend if she could do it! I went through the whole questionaire with the nurse to be told "i know I've upset you but I am good at my job"!!! She then took her notes to a doctor and came back to get me. Well he just asked everything she had just asked and proceeded to press very hard around my eye asking if it hurt!!! I was prescribed a small amount of antidepressant used for nerve pain after informing me that he know nothing about eyes!!! Beyond belief I left in tears

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Hayley

Thank you for taking the time and trouble to email Patient Opinion following your experience at Good Hope Hospital.

I was so sad to read of your experience, to ensure that I can carry out a full investigation, please could I ask for more information.

Please call me on 0121 424 0808 or email iona.belgrove@heartofengland.nhs.uk

With kind regrds


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