"What does crisis mean"

My Partner was feeling suicicidal and he was told if he felt this way ever again to phone the crisis team in Lincoln who would be there to talk to him. However recently in February my partner did exactly this and phoned and was told he would be called back in twenty minutes time. As I was with him I witnessed that no body Ever did ring him until the afternoon when he had been taken into hospital because he had no medical support and no one had got back or kept to their word to him of the time limit of twenty minites.

I was here when they called and I asked where was there support when they said they could offer it. They said that there services were not an Emergency service when I asked them what Crisis meant to them! I said so what does Crisis Mean and the person couldn't get off the phone fast enough.