"Excellent service from Radiology Service"

About: Victoria Hospital / X-rays and Scans

(as the patient),

Following attendance at the Orthopaedic Out Patient Clinic recently I was referred for an MRI scan at Victoria Hospital. I was given a referral card to take to Radiology before leaving the hospital and was asked there whether I could be available for a cancellation and attend at short notice. This was suitable for me.

On Friday I was telephoned and asked if I was prepared to be on standby on Sunday. I was then phoned on Sunday and asked to come in at 2. 15 as there would be space in a session set up primarily to deal with any in patients needing urgent scans that day. This was convenient for me and the whole procedure was dealt with within half an hour. The Radiographer and assistant on duty were very considerate.

This struck me as a good example of the hospital making best use of an expensive resource, having a good plan for dealing with immediate demand but making an assessment of what other routine activity could be accommodated as well, thus relieving pressure on other sessions.

A good example of patient centred care.

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Mystery Shopper 2

Thank you for sharing this good example which I in turn will feedback to the Service. Efficiency is so important in such areas of expensive resource and therefore to get your feedback about the way in which staff went about this is very helpful. Ideas like this can be transferrable to other areas and I can see that already 6 members of staff in NHS Fife have read your story, this is a great way to share good ideas! Your comments about the considerate manner of staff is also much appreciated and I am sure the staff will welcome this.

Thank you for taking the time to post.

Regards

Louise Ewing

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