"I have now had surgery on my shoulder twice at..."

About: Spire Wellesley Hospital

I have now had surgery on my shoulder twice at this hospital. Both times I had to return due to blood trickling down my chest the following day. This time around I was cleaned up and the wound redressed very nicely. The service was good right up to the moment that a nurse was called to make a sling up so that I had my arm held high and somewhat immobilized. This quickly became a farce as I had to deal with the ward manager who was training (actually more like trying to impress) a young female nurse. Given that I have metal staples in a six inch wound on the top of my shoulder, this person thought it was a good idea to create a sling that put pressure on the top of my shoulder. I explained carefully that this was not acceptable and that I wanted one that travelled around the back and bypassed my wound and the collarbone underneath that had just had the metalwork removed. I explained that anything that put any weight on the wound and the extramely sore collarbine would be discarded as soon as I got home. He simply would not, could not listen to me. We reached an impass. He wanted to do it his way, I would not let him. The young nurse looked pretty scared, I told him that I wanted to go home. We walked out, furious that this man would not listen, furious that he was obviously more concerned with impressing a young nurse with his sling making skills than he was at helping the patient. All of my previous visits (numerous) have been good, but this man really, truly annoyed me.

Story from NHS Choices

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Response from Spire Wellesley Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 01702 447 903. I hope to hear from you soon. Kind regards Matt Calver Hospital Director

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