"Private wing administration disgraceful/ a&e+AAU..."

About: Kingston Hospital

The Coombe Wing admin receptionist was disgraceful in her rude attitude to a sick heart attack patient & relatives. Our mother ended up with further chest pain & in tears. All the nursing staff & HCA's in A&E were kind & professional & could not do enough to help. The staff nurse & student nurse on AAU were welcoming & understanding to our concerns & fears. The hospital bed manager was professional & apologetic for our treatment & again was reasurring & professional. Overall fantastic nursing care let down by one admin member.

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Responses

Response from Kingston Hospital

Thank you for taking the time to give us your comments. We really do value your feedback both positive and negative so will be sharing your comments with the A&E Team and BMI Healthcare who manage Coombe Wing re the receptionist.

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