"I was asked alot of questions but ended up with good care"

About: Derbyshire Health United / NHS 111 Glenfield Hospital / General surgery

(as the patient),

February last year some tablets I was on went wrong, I was in a lot of pain, I waited for a while, then phoned 111.

I was asked a lot of questions, I told them my blood pressure had gone through the roof it was as far as I remember 240 over 120 I gave the person this information but all they kept asking was are you having any chest pain at that time I said no, but they kept asking the same question, by now I was not sure what I was doing.

I remember putting the phone down, then I phoned again, a person answered I told them the same thing, then I said the other person sounded like they had a different nationality and obviously did not understand what I was saying, the person on the call then called me a racist, I put the phone down, to cut a long story short my wife reminded me I had made a previous, appointment with the doctor and that was the next morning.

when this doctor saw how clammy I was they got me straight up to glenfield hospital, put me on a drip over night, to bring my blood pressure down, the next morning, after changing my heart tablets, I got them to discharge me, just before I left, I passed a load of blood (no 2 ) when I went back to my wife I thought this had gone on for 2 days no she said it started on monday night it was Friday before I ended up in hospital, since then the doctors have been good and I am still getting looked after well. I have just been told I have to go on warfarin.

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Responses

Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear Sailan,

Thank for sharing your experience with us in this instance. We are very pleased to hear the doctors at Glenfield looked after you well and are continuing to do so.

Leicester's Hospitals does not manage the NHS 111 service, so if you would like to raise your concerns about the operators you spoke to, please contact Leicester City Clinical Commissioning Group https://www.leicestercityccg.nhs.uk/contact/ as they manage the 111 service locally here in Leicester.

Best wishes

Communications Team

Leicester's Hospitals

Response from Patient Experience Co-ordinator, Derbyshire Health United

Thank you for sharing your story and I'm sorry that your experience of the NHS 111 service has not been positive. We would like to look into your case so that we can review the calls you made in order to learn from your experience. If you are happy for us to do this please could you contact us directly with your name, date of birth and address, so that we can locate your case and review the calls made. You can contact our Patient Experience Team on 0300 1000 407 or email us at dhul.clinicalgovernance@nhs.net.

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Response from Glenfield Hospital

Dear Sailan, Thank for sharing your experience with us in this instance. We are very pleased to hear the doctors at Glenfield looked after you well and are continuing to do so. Leicester's Hospitals does not manage the NHS 111 service, so if you would like to raise your concerns about the operators you spoke to, please contact Leicester City Clinical Commissioning Group https://www.leicestercityccg.nhs.uk/contact/ as they manage the 111 service locally here in Leicester. That said, please visit this link to see a response to your comment from the NHS 11 service: https://www.patientopinion.org.uk/opinions/207412#212150 Best wishes Communications Team Leicester's Hospitals

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