"Operation cancelled twice so far"

About: Countess Of Chester Hospital / Gynaecology

(as the patient),

I was due to have an operation in late March. In late December this was brought forward to mid-Jan. This operation was then cancelled at 4:30 the day before due to no beds being available.

After having to transfer to a different consulant who I have never met, to try and get this resolved, I was given a date in Feb. This operation was then cancelled the morning of op after I was booked in, as they had been hoping to find me a bed but couldn't.

As I am self employed and my business requires me to be active 8-6 I have currently lost 3 weeks of work, as I had to schedule time off. This has also ruined the reputation of my business I have spent 3 years building.

I am now awaiting a phonecall on Monday to see if there is any way I can be squeezed in within the next week, with the hope of not having to cancel another weeks work but as I have already been told there are currently no dates I do not think this will be possible, I will be losing another week of work and the joy of being self employed means no sick pay either.

I have previously tried contacting the PALS service and asked them if there was anything they could to do help. They sent one email asking for my details and then never contacted me again.

I am literally at a loss about what to do next, there is a definite lack of support or infomation!

Whilst I understand the nursing staff work very hard and this is in no way their fault, I am fed up of waiting for phonecalls and constantly losing money due to obvious flaws in the system.

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Response from Countess Of Chester Hospital

Dear fedup123, We are very sorry to learn of your poor experience and appreciate that this is a very worrying time for you. We would like to use your comments to see what has happened. If you could contact the PALS Office when it reopens on Monday morning, and provide us with further information, we would be happy to help address your concerns. Please contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any changes we have made as a result of your comments. The Patient Experience Team

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