"Excellent team working in an emergency situation"

About: NHS Dumfries and Galloway

(as the patient),

Greencroft Medical Centre South

I had developed wheezing, cough and chest tightness at home on Tuesday night into Wednesday morning after what I thought was the 'cold' starting Monday. I phoned my local doctors surgery at 8am and spoke to the receptionist who arranged a nurses triage callback. The nurse, Heather, phoned back roughly an hour later and by then my symptoms had slightly worsened and had shortness of breath.

Heather was very good on the phone and realised that there was an issue and make arrangements for me to come down to the surgery as soon as I was able. On arrival to the surgery I was seen within 5 minutes and Heather started her assessment. She took some vital observations and got assistance from a Trainee Doctor who carried out her assessment and arranged some nebulisers and medication. Dr Donachie then attended and further assessment the situation and advised that due to no improvement after the treatment I had received at the doctors, that hospital admission and ambulance were necessary.

During my experience Heather, the Trainee Doctor (who's name I cannot remember) and Dr Donachie remained calm, and put me at ease despite my urgent medical situation, and were professional and demonstrated excellent teamwork together. They had managed to write a letter/notes for me to take to the hospital whilst they waited for the ambulance to arrive. I was very pleased for their efforts and response to my situation and for that, would like to express my thanks and gratitude.

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Response from Hilary Butterworth, IPIQ Officer, Patient Services, NHS Dumfries and Galloway

Dear DSherret

Thank you for taking the time to contact Patient Opinion. I hope your health has greatly improved and you are recovering well.

There are so many caring staff working hard across the NHS who wish to ensure patients have the best care and a positive experience. I will forward a copy of your kind comments to Greencroft Medical Centre South today. I have no doubt your thanks and acknowledgment of their efforts and teamwork will be gladly received.

kind regards


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