"7hrs wait from admission until the surgery"
About: City Hospital campus City Hospital campus Nottingham NG5 1PB
Posted by Marek
I understand things happen and sometimes you have to wait longer in a public institution to receive a service, but today's Wait was above any explanation. My wife was told to arrive at the hospital at 7.30am to check in and be prepared for a minor surgery at the Urology Department. At 9am a nurse assisted her to get changed ...and then it started. Patients were coming in and leaving for their operations, but not my wife. At 11am I asked one of the nurses when is my wife's operation scheduled and her reply was that she cannot give me an answer. A12.30pm I lost my patience and I asked another 2 nurses what is going on? At 1.15pm a doctor came and started apologising us and started blaming the system and that my wife surgery was schedule for the afternoon session, but they have to have everyone checked in at 7.30am...Which I do not think is correct, because we saw two other patients coming to the waiting room not before 10am. Ok, I understand the system can be poor, but it does not explain people’s behaviour and not communicating anything to the patient about what and when. Is that really that difficult to speak to someone for 2min? Why nobody came to explain the situation until I started raising my voice to be heard? Eventually my wife was taken to have her surgery at around 14.45pm.