"Helpline not Helpful"

About: Queen Charlotte's Hospital

I am 14 weeks pregnant with my first child and up until now have found the hospital staff at Queen Charlotte to be mostly nice to deal with. Yesterday I was less impressed by the Maternity 'helpline' which proved to be extremely 'unhelpful'. The lady that answered the phone, following a 10 min wait, seemed to get more pleasure out of being obnoxious and rude than wanting to help me. I came away from the call having received no help at all and feeling pretty low.

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Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is very sorry to read of your experience and we sincerely apologise for the poor service your have reported. Providing a good experiece for women at such an important time is important to us so to enable us to address the concern you raised with regard to the Helpline we hope you will contact our PALS department to provide further details. pals@imperial.nhs.uk

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