"Excellent care: urgent care centre and Nightingale..."

About: St Thomas' Hospital (London)

I received excellent care from everyone. The GP assessed me quickly, arranged for the duty surgeon to review me, and I was admitted to Nightingale ward that day. I waited in the comfort of the ward for my surgical slot to be available. Everyone introduced themselves to me by name, including every member of the surgical team. I felt safe and in good hands. I was operated on at 9.30 in the night by a surgical registrar. A fantastic service. Thank you to everyone (whose names I forget) and to the ward nurses who looked after me. Susanna

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Responses

Response from St Thomas' Hospital

I am delighted to learn that your care and treatment ran smoothly from beginning to end and that you felt consistently safe and well cared for. Your kind comments have been shared with the Matron responsible for Nightingale ward and the Service Manager responsible for the Urgent Care Centre, who will pass on your thanks to their staff. Thank you for taking the time to share your experience.

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