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Out patient gynae urinary dept outpatient

Story from nhs.uk

"Out patient gynae urinary dept outpatient"

About: St George's Hospital (Tooting) (London)

Presented with medical student and only asked how I felt when it came to intimate examination. Did not feel listened to or any of my questions responded to or given the information I needed until I became quite upset. No understanding about how vulnerable a woman may feel with vaginal/urinary problems. Asked me to make decisions between 3 options and when I asked for some advice was told `it is your body - you make the decision even though I had no info on which to make it. All my other experiences at St. Georges have been that staff are exceptionally helpful, sensitive and understanding and always offer information clearly and helpfully.

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Responses

Response from St George's University Hospitals NHS Foundation Trust 9 years ago
St George's University Hospitals NHS Foundation Trust

Submitted on 13/02/2015 at 16:36
Published on Care Opinion at 16:46

Thank you for posting your comments about your visit. Sorry to read of your experience. If you still require clarification and or another appointment to discuss further treatment, please contact the Patient Advice and Liaison Service (PALS) at St. George's Hospital. PALS can help put you in touch with a manager who would be able to feed back your experience to the consultant and help get an appropriate person to discuss the appointment outcome with you.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

Response from St George's Hospital (Tooting) 9 years ago
St George's Hospital (Tooting)

Submitted on 16/02/2015 at 14:33
Published on nhs.uk on 17/02/2015 at 00:01

Thank you for posting your comments about your visit. We are very sorry to read of your experience. Please contact the Patient Advice and Liaison Service (PALS) at St. George's Hospital, the service can help with clarification and or another appointment to discuss further treatment. PALS can help put you in touch with a manager who would be able to feed back your experience to the consultant and help get an appropriate person to discuss the appointment outcome with you. PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

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