"poor service"

About: Queen's Hospital (Romford)

I was main to have an operation on 4th and I went for pre operation assessment a week before,on getting there on the day of operation and I was ready for the operation,the I was told I wasn't on the list and bed wasn't booked for me. I went for blood test 3 days prior to the operation day the worst hospital ever putting people's life in danger

Story from NHS Choices

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Response from Queen's Hospital

Thank you for your comment on NHS Choices. I am concerned by your experience in our hospital. I can only apologise that you were not on the list for your operation and that the bed was not booked for you. I would like to look into this for you and in order to do so, I will need more information. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk and I will investigate. Yours sincerely, Sarah Tedford Chief Operating Officer

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