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Care Opinion

My unwell baby

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"My unwell baby"

About: William Harvey Hospital (Ashford) / Accident and emergency

(as a parent/guardian),

My 6 month old had high temperatures, vomiting ans was advised to go to A&E by GP. The staff in A&E were lovely and very kind. I was offered drinks and told what was happening at every stage, despite it being very busy. I was seen very quickly by a senior doctor. She had a lovely bedside manner. All the staff were polite and very knowledgeable. It was clean and I felt safe there with my baby.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 9 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 08/02/2015 at 10:09
Published on Care Opinion at 22:31

Thank you very much for providing us with feedback about our A&E service. I am very glad we were able to care for you and your baby well with kindness and efficiency. Staff will really appreciate your feedback.

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