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Care Opinion

Shoulder surgery at the Vale of leven

Posted By Twister206

"Shoulder surgery at the Vale of leven"

About: Vale of Leven General Hospital

(as the patient),

Day surgery that turned into a longer stay than expected.

All staff were kind and approachable and care for me when I felt awful post surgery. Care delivery at clinics was timeous.

The ward was clean.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 09/02/2015 at 10:21
Published on Care Opinion at 10:48

Dear Twister206,

Thank you for sharing your feedback with me - I know that it must have been a frustrating experience for you being in hospital longer than you had expected, but I am glad that during that time you felt well taken care of by the ward staff.

You also highlight the efficiency of the clinics you attended and the cleanliness of the ward which is very much appreciated.

I will make sure your comments are passed on to all of the staff involved and I hope that you are recovering well from your operation.

Best Wishes,

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Twister206 (the patient)

I have to admit that I was thoroughly impressed with the care I received. I have had two shoulder surgeries at the Vale of Leven once five years ago and recently in October. I am due to have a further surgery on my opposite surgery.

I live in Barrhead and was initially a little upset to pass the RAH and head across the water for my care. Had I not done so I would have missed out in meeting staff that impressed me from the domestic to the Consultant. The unit is small and personal. It was clean and comfortable. Clinics were efficient and welcoming. The ward staff were professional and friendly. The care I received from theatre staff was excellent, recovery staff were supportive and reassuring. There is hardly enough space and time to thank them all.

My stay was prolonged a little as I was miserable post anaesthetic. The way I was cared for warmed my heart, that in the humdrum of the NHS there was an oasis of heaven. Well Done Vale of Leven!

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