"Extremely disappointed with the staff"

About: Birmingham Women's Hospital

I am so unhappy with service I received from Bham womens. Its taken them 3 years to tell me I have to fund my treatment which I am fine with but even as a paying patient the nurses and receptionists are vile people. I was made to feel that having a fertility issue was my own problem and the lack of support or care was disgusting. To think that these women work in a field where people like me come as it is there last hope and to be treated in such a manner is beyond me. I have been left in tears because of of some of the receptions who have never known how to smile since my first appointment 3 years ago. Never welcoming, always rude and unhelpful. Always moody and always speak in a fed up tone like your keeping them away from something more important. I can appreciate we all have bad days but my experience has been the same since day 1...rude rude rude! I would never in a million years recommend anyone to the Birmingham Womens for fertility treatment

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Response from Birmingham Women's Hospital

We are very sorry to hear that you have had such a negative experience at the Women's Hospital. Your comments will be fed back to the Department and Senior Managers so that they can look into the issues you have raised. We are doing a lot of work to improve our patient's experience and so we are very grateful for the feedback so we can address these kinds of things. Thank you for taking the time and we hope that your experience with the Women's Hospital improves. It is very important to us that we provide a welcoming and caring environment to all our patients and we are very sorry that we have got it wrong in your case. If you would like to discuss any issues further then our PALS Team provide a friendly listening ear and can look into any issues and concerns you have further. Do give them a call if you are able 0121 6272747.

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