"Below Standard Treatment"
About: Queen Alexandra Hospital Queen Alexandra Hospital Portsmouth PO6 3LY
I have unfortunately had dealings with this department several times since 2012. On each occasion the staff on ward D7 have been unfriendly & rude & appear to have no people skills whatsoever. On my first visit when feeling extremely unwell & after my GP had requested a single room was told "you get what you are given" On my second visit my watch seemingly disappeared whilst I was in surgery, it has never been found! On my third visit my belongings were searched, my handbag removed, pain relief refused & security called when I complained. I was diagnosed with bladder cancer in November 2012, have had no further checks & still have an indwelling catheter after 3 years despite many requests to have this problem dealt with. I was offered an appointment in June 2014 after complaining through PALS however the appointment was issued by telephone with only 3 days notice, this unfortunately was not a suitable appointment & I had to refuse it. I was then treated to a tirade of verbal abuse by a secretary & have not had an appointment since. I have made several complaints via PALS who either do not answer at all or an Ursula Ward answers & only answers the questions she sees fit & ignores any pertinent questions. To leave a patient for three years without a solution is at best reprehensible if not downright negligent. By GP tried to circumvent the system by referring me to St Richards however a consultant who I saw works at both hospitals, I was told that they saw no merit in treating me at St Richards & would see me in Portsmouth, that was at beginning of October 2014 & 5 months later I have heard nothing. The complaints system seems to have little or no authority to do anything & indeed is hardly fit for purpose. To get any sort of treatment what is one to do, go to the papers, write to ones MP or just bite the bullet & go private. Even the latter solution has its pitfalls as surprisingly the majority of urologists at the Spire are also those who work at Q.A. Thoroughly disappointed & still in desperate need of treatment.