"Disheartened with the level of care"

My daughter was taken in to hospital with suspected meningitis at 1 week old, in the receiving ward we were very well looked after and staff were lovely. However I do feel when moved to the ward and put in a side room we were forgotten about. Only interaction with nursing staff was to do obs and give IV's. When getting the news of the suspected meningitis the doctor that told us at 8pm at night didn't explain things very well and then ran off after their pager went, understandably very busy. I then thought that someone from the nursing staff would have came in to speak to us, as myself and my partner were very upset as you can imagine. Nothing was explained until consultant ward rounds late morning the next day.

Also I was not offered any way to wash my daughter for the 4 days we were in, doing so with cotton wool and baby wipes.

As a health professional myself I was slightly disheartened by the level of care especially in a children's ward. But on a positive note the little interaction I did have with the staff, they were very nice and I can understand how busy they would be.