"My Mothers death"

About: Pilgrim Hospital / General surgery

(as a relative),

My mother died in Pilgrims Hospital from acute cholangitis which is a bacterial infection of the Biliary tree,it could have been cured.

The first signs of the illness was August 2008 when the doctors found air in the Biliary canal, instead of performing surgery they sent my Mum home with some story that I didn't understand.

Since that date my Mum suffered continuous pain and was sent from doctor to doctor and not one of them followed up the original problem until 3 days before she died and even then the correct medicine was not prescribed! it took 2 days to get a CT scan! which by now was to late,my Mum was in so much pain the night before she died the staff moved her bed closer to the nurses station on the ward so they could keep a closer eye on her,somehow during the night my Mum tried to climb out of her bed and fell to the floor with a serious head injury which in our opinion may have caused her heart to stop, resulting in her death.

Our family are taking this further as you can imagine we are all so very angry with the doctors in the health service in Lincolnshire

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

I fully appreciate that this response to your account is so very late and cannot even begin to address the issues you have raised. At United Lincolnshire we now have a process for checking on and responding to stories posted on Patient Opinion and I am sorry we did not have this up and running when you first wrote.

I am so sorry that your had cause to complain about the care your late mother received; your story was hard to read. I see that you raised your concerns formally and I hope that these were addressed and enabled answers and resolution for you. Pilgrim Hospital has been at the centre of significant improvements over the last year and I hope that you can see that we are working hard tobuild upon and continuously improve our standards of care and listening to what our patients are telling us.

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