"Clinic 0 seating arrangement"

About: New Victoria Hospital / Ophthalmology

(as the patient),

They have changed the seating at clinic 0 at the new Victoria, Glasgow

Before, there were more seats facing the consulting rooms, instead of all facing the receptionist. This meant patients could see when someone left the room, and then they may get called but now, you have to rely on the receptionist. These clinics are very busy and noisy and the majority of patients have hearing aids, so they don’t always hear the receptionist. It was much better when there were seats facing the consulting rooms. Why was it changed and could it please go back to the way it was? Thank you

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Argon41,

Thank you for getting in touch to provide your very insightful comments about the change of seating position in this Clinic. You make some very interesting points about the positioning of the seats, but also how well we communicate with patients in busy outpatient clinics to let them know when it is their turn to be seen.

I have passed this on to the Manager for this Clinic to get some more information about why this may have changed and will get back to you with more details as soon as possible.

Many thanks,

Lorna

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Argon41,

I have looked into this for you and the Charge Nurse at Clinic O advised that there haven't been any changes made to the seating arrangements recently. The seats have been arranged to allow patients to watch the television while they are waiting. However there are still seats that face the waiting area door, allowing patients to see fellow patients entering and exiting consulting rooms.

This will hopefully address that particular point for you, however it is also important to note that our reception staff will always try to take into account any hearing issues which patients may have and will ensure that patients are aware when it is time for their appointment.

I hope this provides some clarity, however if you feel there is anything else I can help with then please do not hesitate to get in touch with me directly on Lorna.Gray@ggc.scot.nhs.uk.

Best Wishes,

Lorna

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