"The diabetes clinic runs smoothly"

About: King's College Hospital (Denmark Hill) / Diabetic medicine

(as the patient),

1) What is good about this clinic?

a) The board on the wall that tells you when its your turn and where to go is wonderful. Clinic runs smoothly I. e. bloods, assessment then doctor

2) What could work for you better at this clinic?

a) Other hospitals do other blood tests in advance of consultant or doctor appointment, e. g. thyroid, liver, kidneys so you find out the results at your appointment. Here they do theses bloods after appointment so you never know the result. I find that the letter from the hospital often arrive on the day of an appointment or after you have been to hospital which means that you cannot use the self-service check in facility. I think that the landline reminder/confirmation of appointment is good but if you are not in when they call then you do not confirm, can they leave a message and you call them back to confirm? Or use the mobile to ask for confirmation?

3) Is there anything that could improve the experience of living with diabetes in between clinic visits (apart from the diabetes going away)?

a) I think have acess to clinic staff is important if you are having problems with something or need to discuss something e. g. time differences if travelling.

4) How easy is it to contact the diabetes team for advice in between clinic visits?

a) Very easy, I have continued email contact with dieticians who works with me on the pump. She calls me at home sometimes. I guess I would ring nurses telephone number if I needed to.

5) What sort of contact would you prefer between visits (if any email/skype/face to face/ telephone) Why is it good?

a) Email is good for me as I can do emails late at night when I have time. Phone calls are good. I sometimes come to see Victoria Francies. The whole combination is good.

6) Stories

a) I think the telephone reminder service is good but could be improved as I got text yesterday for today’s appointment. (I knew I had an appointment anyway but it would be better if you get the texts earlier other than the day before)

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Response from Helen Rogers, Consultant Nurse for Diabetes, Kings College

Wow, thank you so much for your comprehensive response. I will pass on to Victoria Francis too.

Thanks for taking the time to let us know.

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