"Eye Clinic Appointments for Glaucoma"

I have phoned the Appointments Department, also the Eye Clinic at Worthing Hospital, then left a message on the answering machine of the Patient Liaison Officer to enquire why my appointment for 14 January 2015, which should have replaced the date that was cancelled last November, had been cancelled and to know when a new appointment might be expected. The Appointments clerk was unable to help with my enquiry, the person I spoke to at the Eye Clinic was unwilling to discuss the matter and, so far, the Patient Liaison officer has not returned my call. I noticed that you responded to a similar complaint from a gentleman on 9 September2014 and suggested that he email PALSWorthing@wsht.nhs.uk. I decided to try this myself and emailed them last Wednesday, 28 January, with details of my experiences with cancelled appointments over the past year and a request for information as to the cause of this and possible outcome, but have not even received an acknowledgement. If you agree that patients should share responsibility for managing their own treatment then perhaps you will understand why we find it extremely frustrating to be treated in this off-hand manner.