"Day case operation"

About: King's Mill Hospital

after waiting months for my operation day the 3rd of Feb 15 was the day. arrival 0730. The day was very distressing and frustrating issues are as follows: No seat available for the first 30 - 40 mins. pre-op taken into a random office because no suitable room available put on a random list as it happens last on the list and was not ready to go down for my operation until 1215. nearly 5hrs sat in a chair unable to eat drink or even leave. was told they where ready for me and was told to change and was taken down to have my op, left waiting on a bed outside the operating room for near 30mins was told on numerous occasions that they where running over. why was I told they where ready when clearly this was not the case? Then a Doctor came out and said that my op my have to be cancelled and was sent to the ward and left in a chair for a further 15mins I was then told that it was cancelled and that I could not have another appointment until 3rd March while I understand emergency's and unforeseen circumstances can happen, I feel that it is unacceptable to be told I have to wait a further month after the time, money and effort myself and family had put in, arrangements for cover at my job for two week cancelled last min, transport to and from hospital (parent taken time off work to take me), child care, partner taken time off work to support me and the emotional preparation for the day. I feel that there are fundamental issues that affect patient care in the way appointments are made asking everyone to arrive at the same time then allocating patients on arrival so someone is waiting 4-6hrs. handling of patients and organisation lack of rooms and seating being told incorrect information say they are ready and not arrangements for cancellations found the whole experience extremely stressful and frustrating

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Responses

Response from King's Mill Hospital

Thank you for your feedback. We are very sorry that services were disrupted during this period and that your surgery had to be rescheduled. Your comments will be forwarded to the Day Case Ward Manager to enable improvements to be made in the future. If you would like to discuss this further please contact our Patient Experience Team on 01623 672222.

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