"Caring and compassionate consultant"

About: Queen Alexandra Hospital / Gastroenterology

(as the patient),

I was seen a few weeks ago for the first time in the Gastroenterology department at Queen Alexandra Hospital. The consultant who saw me was very friendly and welcoming and took the time to talk, in detail, about my symptoms. He made sure that he had noted everything I said and then discussed diagnosis treatments with me. He made sure that I was offered all appropriate tests and that I understood the procedures, then allowed me to decide which I would prefer.

What stood out was how caring and compassionate he was, taking time to ask me about my diabetes and learning more about my history. He was also very focused on listening to how my symptoms were affecting my day to day life and reassuring me that he would do all he could to help me.

At the end of the appointment he summarised and dictated our discussion for it to be sent to my diabetes consultant and GP, with myself copied in, to inform them of the next steps. I was very impressed with the appointment and the attentive, personable care and patient-centredness that I received that day.

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Thank you for taking the time to give us such positive feedback about your experience at the hospital. It is always good to hear when staff have met our patients' expectations and in this case exceeded these. We will share your comments with the staff involved at the Gastroenterology Unit who will be pleased to hear your comments.

Should you ever wish to share your feedback, good or bad, then please contact our Patient Advice & Liaison Service (PALS) by e-mail on PHT.PALS@porthosp.nhs.uk



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Response from Queen Alexandra Hospital

Hi Ninjabetic! Thank you so much for your feedback, it is really nice to read such a positive reflection of a consultation. I note that you have not mentioned your Consultant by name so I can only pass this to the Senior Management Team within the Gastroenterology Department, but if you would like to thank him personally, then please email me at: PHT.Pals@porthosp.nhs.uk and I will happily pass it on for you. With very best wishes Leanne Complaints Officer

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