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Excellent Service

Posted By cobbydog

"Excellent Service"

About: Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I am a 76 year old who was diagnosed with Type 1 Diabetes when I was 60 years old. I have managed the complaint very well with only a few Hypos. I went to America for Christmas and because I had a Stroke in June last year I had to pay £908 for medical insurance for a two week visit.

Yesterday I was dressing when I felt unwell but had just taken a blood-sugar reading which was 5. 7. I lay on the bed and started thrashing about uncontrollably. The next thing I knew I was being cared for by some Paramedics from the Kelso Ambulance Station. They gave me an intravenous sugar solution and I eventually regained consciousness. I do not know their names but one was a Technician and the other a Paramedic. Not only were they thoroughly professional but also good humoured and re-assuring. I would be grateful if you would pass my grateful thanks to them for their prompt action. After a doctor's visit I slept soundly from 10. 00am to 5. 30pm am 22. 00pm until 08. 00am. It was the worst Hypo I have ever experienced and I am most grateful to the National Health Service for such splendid service.

Thanks again

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Responses

Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 9 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 04/02/2015 at 23:04
Published on Care Opinion on 05/02/2015 at 09:02

picture of Martin Esposito

Hi Cobbydog

Thank you for sharing your story. It must have been a terrifying experience, especially having just checked your blood sugar levels. Am really pleased that we were able to help and that you are recovering well. I will try and track down the ambulance crew from Kelso and pass on your thanks. If I can't identify the crew who attended to you I may come back to you for more information if that is okay?

Take care and thanks again

Martin.

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 9 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 11/02/2015 at 13:08
Published on Care Opinion at 15:53

picture of Martin Esposito

Dear Cobbydog

I hope you are well. I just wanted to let you know that I managed to locate the ambulance crew who treated you last week and will ensure that your thanks are passed onto them.

Take care

Martin.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by cobbydog (the patient)

Thank you so much. They deserve my grateful thanks.

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