"My accident and operation"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / General Surgery

(as the patient),

In February 2013 around about the 13th, it was a Friday afternoon coming home from work I fell off my bike, the mudguard jammed the front wheel and I went over the handlebars, my face hit the tarmac hard.

Two council workers stopped got out their fist aid kit and called an ambulance, the quick response person arrived first and then the big ambulance, I was taken into A&E at Crosshouse Hospital and dealt with very kindly and efficiently. The treatment I received could not have been better. Sorry for being so late with this.

In late Jan 2015 I attended day surgery at Crosshouse Hospital for a recurring hernia operation under the care of Miss C Sharp, from the reception staff onwards the care and attention I received could not have been better. I know surgeons are very busy but Miss Sharp made the time to see me twice. All the nurses and anaesthetics were kind, efficient and humorous.

There are enough negative things written about the NHS so I thought I would put my thoughts in writing which are all positive. I hope this reaches the right people.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

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Dear auldyin,

Ouch is the first thing that comes to mind, I have cycled many miles but I have fortunately not done that and I bet it was sore!!! (If only you could see my screwed up face now).

Hats off to absolutely everyone you have encountered and it is really good news to hear that your two experiences were so good all round. I hope you are all recovered from your bike accident and your hernia operation. As Billy Connolly might have said, coming off your bike didn’t hurt, but hitting the tarmac with your face would.

It gives me great pleasure passing this to the teams, thank you so much for sharing this with us.

Best wishes,


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Response from Ann Gow, Associate Nurse Director for East Ayrshire Health and Social Care Partnership, East Ayrshire Health and Social Care Partnership, NHS Ayrshire & Arran

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Dear auldyin

I am delighted that you had a good experience of our care following what must have been a pretty frightening and painful accident. Thanks you so much for taking the time to give us feedback.

Best wishes


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