"Good care at the Russell Hall Hospital"

About: Russells Hall Hospital / Ear, Nose and Throat

(as the patient),

The care I received at the Russell Hall Hospital, Dudley, ENT was good, the specialist explaining things and going to follow up asap.

What I was really upset about was I could not get an appointment at my home town Telford hospital at all and was told the waiting list for any cancellations ran into January 2015! In Telford. I do appreciate appointments do take time to get but being offered places as much as 40 miles away was very disturbing.

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Response from The Dudley Group NHS Foundation Trust

Thank you for posting your positive feedback about our Ear, Nose and Throat (ENT) Department.

Communicating with our patients and keeping them fully involved and informed during their care and treatment is very important and we are pleased that this was your experience during your visit to our hospital.

We understand your frustration at not being able to have an appointment at your local hospital but we appreciate your positive comments about our staff in the ENT department in Dudley.

We have forwarded your feedback to the ENT team.