"After care"

About: Doncaster Royal Infirmary

today we as a family was on level 3 and the devistating prospect of are mum had past away . We was in this small room on the ward with no one explaining anything to us. It was inevetible of the outcome but after gaining help everything of what goes next was explained on the ward with no privacey and all and sundrey could see and hear what was going off, I would very much would like to know that no one else should suffer this care again we understand that it is a fact of life and to some it is a bad part of the job they have to indure, but there is no excuse and this should never happen again . Remember Care to Family and Relatives should Never be Missed.

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Responses

Response from Doncaster Royal Infirmary

We are very sorry to hear that your experience at our hospital did not meet your expectations and would like to reassure you that we will look into the matters raised. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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