"Terrible Experience at Mobile Unit"

About: Trafford PCT

(as the patient),

My GP suggested I went to the mobile unit as it would be quicker than my local hospital. I can only describe it as a cattle market; you are crammed into one waiting area I had to wait for an hour and a half before being seen. Whilst the consultant introduced himself to me I was not given any paperwork and do not know his name. They did not carry out the procedure that my GP had sent me for and they said that they cannot carry out the procedure at this site and they would have to refer me to another site so I am left wondering why I was sent there.

The procedure that was carried out was extremely painful and has left me in pain since.

When leaving I was given medication to prepare me for my next visit and paperwork, the paperwork was incorrect and none of my experience fills me with any confidence whatsoever. I will never attend a mobile unit again for any invasive work and certainly I will never ever use the mobile unit again.

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Responses

Response from NHS Trafford

We are really sorry to hear at Trafford Primary Care Trust and the Care and Treatment Service that you were unhappy with the service you experienced; however, the circumstances you describe do sound unusual, so we would welcome the opportunity to discuss this with you directly in more detail. We value individual feedback, as this helps us to continually develop and improve the service we provide.

Please be reassured that on average, 90% of the patients we talk to rate us as either 'excellent' or 'very good', and the vast majority tell us they are happy with the waiting times when they attend the service.

But your comments and feedback is important to us so if you wish to get in touch to discuss your experience, please contact:

Katie Baxter

Service Improvement Facilitator

Greater Manchester NHS CATS

111 Piccadilly

3rd Floor

Manchester

M1 2HY

Tel: 0333 200 4042

katie.baxter@careuk.com

complaints.gmcats@nhs.net"

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