"Very favourably impressed"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY South Western Ambulance Service NHS Foundation Trust / NHS 111 South Western Ambulance Service NHS Foundation Trust NHS 111 Exeter EX2 7HY
Posted by Pennies78 (as ),
A few days before Christmas my tongue became swollen to such an extent that I could not swallow or speak. The operator sent an ambulance round for me – I was really surprised they thought this was necessary.
I called at about 4. 00 pm and when the paramedics arrived at around 7: 00 pm I could tell the swelling was beginning to come down. Lee and Michelle were very professional, very efficient and effective. I was really impressed that Lee was able to suggest a possible cause – a side effect of taking a beta blocker.
The paramedics left when they were assured that the swelling was coming down and that I would be OK. Nevertheless I had a call from an out of hours GP around midnight to check how I was. He was concerned that I was on my own and felt that I should go to the local A&E, especially as I had taken my usual beta blocker at bed time as I always do.
I was very pleased with the 111 service, the follow up calls they made were reassuring. Very favourably impressed.