"Calling the DRSS is stressful for me"
About: Devon Referral Support Services Devon Referral Support Services Newton Abbot TQ12 4PH
Posted by Label411 (as ),
I’ve just received a letter asking me to ring and make an appointment but the language in the letter is making me feel like I want to give up. It has too many acronyms and makes things more complicated than it needs to be.
There was a time when, if you needed an appointment, all you had to do was to ring up and make one. This letter says I have to ring DRSS, that I may be held in a queue for some time. I have a mental health issue and telephoning is a part of that – if I’m kept waiting for more than two minutes I end the call and that’s the end of it. Especially if I’m having to pay, it makes me want to switch off.
This method of doing this is stressful for me and I’m sure it will be stressful to other people too, especially the elderly or people like me with mental health issues. It could make a person’s condition worse.
I’m just too upset and angry about the letter I’ve received.