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The service I received was magnificent

Posted By Piper491

"The service I received was magnificent"

About: Crosshouse Hospital / Cardiology

(as the patient),

I feel that the attacks being made on the NHS are unjustifiable. I have never had any problems in getting an appointment with a GP or with the hospital.

I went to Crosshouse hospital last week to the Pacemaker Clinic, I was seen within 10 minutes and was out of the clinic within 25 minutes. The service I received was magnificent.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/02/2015 at 11:12
Published on Care Opinion at 11:47

picture of Eunice Goodwin

Dear Piper491,

I agree that we do get a great deal right and I thank you for highlighting that (and so publicly too). It really is great to hear when people experience good service as the norm and that is exactly what we all want. I will pass this to the staff and I am very sure they will appreciate your words as much as I do. Thank you for taking the time to get in touch and giving us your feedback.

Best wishes,

Eunice

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