"Long wait for appointments"

About: Wharfedale Hospital

I was referred to Wharfedale hospital for General diabetes care after moving to the area early last year, an appointment was made after nearly a 3 month wait then 3 weeks before my appointment I received a letter informing me that this appointment was cancelled and brought forward by a week. My work wouldn't approve my time off with only a week's notice so I contacted the hospital to rearrange. I was spoken to in a rather abrupt manner and asked several times why I was cancelling the appointment as it would need to go on my record, she would not listen when I tried to explain that I wasn't cancelling the appointment they had cancelled the appointment that I had got permission from work to attend and made another that I could not attend. I was then told that as I was cancelling I would have to wait six months for another appointment. I have always had excellent diabetes care and I was expecting the same level of service when moving to this area but I am severely dissatisfied with the care (or rather lack of care) I have received at this modern day equivalent of a cottage hospital.

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Responses

Response from Leeds Teaching Hospitals

Dear Anonymous,

Thank you for taking the time to bring your concerns to our attention.

I am sorry to read of the problems you have encountered regarding your appointments. To enable us to deal with this further and make improvements to our services, I would ask that you contact the Trust’s Patient Advise and Liaison Service (PALS) to discuss these issues in more detail so that we can arrange for the relevant business manager and patient services coordinator to investigate the matters you have raised.

You can contact PALS on 0113 206 6261 or alternatively you can email patientexperience.leedsth@nhs.net

Once again let me thank you taking the time to write to us and post your views.

Kind regards

Rosie

Senior Nurse

Patient Experience