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Care Opinion

1 hour and 45 minutes late

Story from nhs.uk

"1 hour and 45 minutes late"

About: St George's Hospital (Tooting) (London)

this is a joke. me and my son waited to be seen for a 1 hour and a half when are appointment was at 10:30 we got in at 12. the doctor we saw she was lovely however i wasn't impressed with 110 minutes before we were actually seen told the reason why she was late why the nurse couldn't of told us earlier so we at least could get a drink as the ward was ridiculously hot. not impressed at all.

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Responses

Response from PALS Manager, St George's University Hospitals NHS Foundation Trust 9 years ago
St George's University Hospitals NHS Foundation Trust

Submitted on 05/02/2015 at 15:32
Published on Care Opinion at 16:05

Thank you for your comment on your visit to St. George's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patient's have experienced.

PALS is available by telephone on 020 8725 2453 or by email on pals@stgeorges.nhs.uk.

By providing PALS with more information on the clinic or ward that you visited PALS would be able to feed back to the area your disatisfaction in the service your recieved.

Response from St George's Hospital (Tooting) 9 years ago
St George's Hospital (Tooting)

Submitted on 16/02/2015 at 14:28
Published on nhs.uk on 17/02/2015 at 00:01

Thank you for your comment on your visit to St. George's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patient's have experienced. By providing PALS with more information on the clinic or ward that you visited PALS would be able to feed back to the area your disatisfaction in the service your recieved and improvements can be made. PALS is available by telephone on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

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