"A&E possible misscarrige"

About: Doncaster Royal Infirmary

I called a paramedic yesterday 1/2/15 (Sunday) because I'm about 6 weeks 3days pregnant and I started bleeding quiet bad and I got scared. when the paramedic turned up the first thing she said was "How can you be sure it's not just a late period" which upset me but then she took me to A&E and booked me in at about 2pm. I was told the waiting time was 2 hours so I got my dad to bring me a cushion and some snacks. Luckily I had my partner there to keep me calm because I ended up waiting 5 hours just to be seen. When I was seen the doctor put a stethoscope to my chest, muttered something about a urine test and told me to go back to the waiting room. After another hour of waiting I was called through to a room and suddenly told I was having blood tests but I wasn't told what for. The nurse couldn't find a vein and sent me back to the waiting room. By then It was about 6:30pm and I was incredibly confused, scared and incredibly worried. I had no idea what was going on and I just wanted to know my baby was okay or not. At about 7pm I was moved to the CDU which in was not impressed by. There was a women in her bed calling for help and I heard a nurse say to her co-workers she was fine and she was left to call for help until the night nurse came on, she then shouted at this women for calling for help. At 8pm the rude night nurse came to try do my blood tests and I refused to let her try on account she was rude and tried to do it in the waiting area in front of everyone in spite of me being incredibly needlephobic. I waited for the next nurse and he was incredible! I would recommend that nurse to anyone afraid of needles. I've had operations at a different hospital and always had to be given gas and air before they could come near me with a needle and this nurse managed to calm me down, talked through it with me and answered all my questions until I let him try not just once but 3 times while I was conscious. Unfortunately he couldn't get any blood so the doctor came back and said he was going to try and I just broke down from exhaustion, started crying my eyes out that I didn't want them to try again and I just wanted to go home. The doctor said I can sign a self-discharge form and go home after he made me an appointment for an Early pregnancy scan the next day. At this point it was 10pm. I was sat waiting for him to come back with the appointment for an hour and he never showed. My dad then spoke to the rude nurse for me and she made the appointment but for 4days later (Thursday) I'm sti highly confused and scared of what's happening or going on. Me and my partner are both confused wether I'm still pregnant and I hope the EPAU is better than the experience I had in A&E

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Response from Doncaster Royal Infirmary

We are very sorry to hear that your experience at our hospital did not meet your expectations and would like to reassure you that we will look into the matters raised. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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