"Unsatisfied family member of patient"

About: Hull Royal Infirmary

The cramped ward my family member was placed in whilst he waited for a bed on another ward, for three days, was very cramped and noisy. In my visits I witnessed a lack of communication between staff, the patient in the next bed was left after requesting the toilet twice, when he finally got assistance the nurse seemed very put-out to help. My family member was in a poor state, when the nurse came into the room shouting things to others. I will however commend a number of nurses who had grace and were very supportive to the patients, its just a shame the good will is not carried throughout the hospital.

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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