"The NHS at its best"

About: University Hospital Of North Durham

I attended a and e this morning at 9am with severe chest pains which I had been experiencing sine late the evening before whilst glancing at the 2hour plus wait to see a doctor I was dreading the wait and the pain once I had been assessed I was swiftly given a bed tests were performed staff kept me updated were compassionate and professional . The department was hectic a power cut was in place with all p c s off thankfully all major equipment was functioning staff were calm efficient and just kept on giving whilst patients were backing up in the a and e dept. Thanks to everyone I was discharged with a follow up appointment tomorrow after reading the horrendous reports in the press abot waiting times and bed shortages I can honestly say the start and the hospital are a credit to the Nhs .

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Accident and Emergency department at the University Hospital of North Durham I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron to pass on to the staff. I am sure they will be pleased and encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774