"NHS resources should not be used for personal calls"
About: St Albans City Hospital / General surgery St Albans City Hospital General surgery AL3 5PN
Posted by caiombhe (as ),
I attended the pre op assessment unit in St. Albans city hospital. The nursing staff were very professional, welcoming and put me at ease. However the receptionist was rude and abrupt. The receptionist turned away an elderly lady who had walking difficulties because she was 30 minutes late despite the lady being breathless from rushing and apologetic. The receptionist then made a private call on the NHS phone and proceeded to complain to the person on the line about the "bus load of patients who had been through the clinic in that morning". NHS resources should not be used for personal calls.