"Quick and reassuring emergency ambulance"

About: North West Ambulance Service NHS Trust / Emergency ambulance

(as a carer),

I called an emergency ambulance to an address near Calderstones Park last week as I found a man who had fallen in the night and couldn’t get up again.

The ambulance arrived quickly (less than five minutes) and the operator stayed on the line with us throughout the wait, which was very reassuring. The two paramedics were very thorough and their demeanour put us at ease.

This was a great contrast to two previous experiences calling an ambulance for someone who had fallen and suffered a head injury in the last year, where on both occasions we waited for over four hours for an emergency ambulance, without being given any indication at all how long we might be waiting.

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Responses

Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service

picture of Deborah Gallagher

Thank you for sharing your recent experience of using North West Ambulance Service. We were very pleased to hear about all of the positive aspects that you shared, including the fast response, the reassurance of the call taker, and the professional care received by our paramedics.

We would hope to provide the best service to all of our patients and I am sorry that you have felt on previous occasions that this may not have been the case. If you have any specific concerns about those incidents that you would like to be investigated then please contact our Patient Experience team on 0345 112 6500 between the hours of 10am to 3pm, Monday to Friday or by emailing patientexperience@nwas.nhs.uk.

Once again, thank you for taking the time to share your experience.

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