"uncaring doctors in casualty."

About: The Queen Elizabeth Hospital (King's Lynn)

my husband had a stroke in oct 2013. all the nursing staff in casualty and the stroke ward were brilliant. but the doctors were terrible in casualty,there seemed to be a lack of interest trying to diagnose what was wrong with my husband, and suggested without any examination what so ever that my husband had vertigo, and would prescribe some tablets and send him home . however this would not be possible as he could not walk. it was when the next doctor came on duty, that he discovered that he had had a stroke. since then a few weeks ago my daughter was rushed to casualty with burns. ,and again all the staff were brilliant including the paramedics, but the doctors were extremely rude and uncaring, to the point of the nurses apologising for them. in our opinion these doctors need some lessons in people skills.

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Responses

Response from The Queen Elizabeth Hospital

Thank you for taking the time to post your comments about your experience of care and treatment at this hospital. I am sorry that you have had such a mixed experience. I am very glad that you have received attentive and excellent care from some but it is obviously regrettable that some have failed to demonstrate the same level of compassion and care. I will pass on your comments to both the senior doctor in the Emergency Department and to the Medical Director. We do provide training on ‘values and behaviours’ for all staff and examples such as yours are shared with staff so that they can understand what the impact can be on the patient if they are abrupt or appear uncaring. If you would like to discuss this matter further please do contact me either by telephone or email. I do hope that your daughter is now fully recovered. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email claire.roberts@qehkl.nhs.uk

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