"Sussex mental health line"

About: Sussex Partnership NHS Foundation Trust

(as the patient),

I have called a number of times this line. Sometimes it has helped but others have been cold. The most recent one told me I had three options to keep on cutting my wrist try a distraction technique or go to A&E.

I said I couldn't stop cutting my wrist and he just said OK then and the call was ended. He didn't ask questions as to why I was feeling like this. I just needed to talk and there were just empty silences. It left me feeling even more unsafe and felt like doing something worse.

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Responses

Response from Sussex Partnership NHS Foundation Trust

Dear Anon,

I am very sorry to hear of your experience and I have forwarded your comments to the manager responsible for this service to ensure that your feedback is shared.

We would be keen to talk to you to find out more about your experience if you would be happy to do so please contact the Patient Advice & Liaison Service, (PALS) on telephone number: 01903 843022 or email PALS@sussexpartnership.nhs.uk