"My mother's appointment at a memory clinic"

About: South West London And St George's Mental Health NHS Trust / Older people's mental health

(as a relative),

We arrived at Reception where we checked in. We were almost immediately requested to walk through to the clinic.

We had to wait about 20 minutes past the appointment time to see the Dementia Clinic Nurse.

The appointment went well, the nurse took a lot of interest in Mum (who is 91) and made her feel important, and I think she enjoyed the appointment.

Back at Reception, we asked if we might wait inside (it was a cold day) for our cab to arrive, which was agreed without hesitation.

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Responses

Response from Victoria Gregory, Patient Experience Manager, South West London and St George's Mental Health NHS Trust

picture of Victoria Gregory

Dear "missbabs"

My name is Victoria and I am the Patient Experience Manager of the Trust. Thank you very much for taking the time to post your positive experience of the at the Memory clinic. I shall ensure that your feedack is highlighted to the team.

Best wishes

Victoria

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