"Congratulations on a job very well done"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I contacted 111 at about 0330 hrs. The lady who answered was helpful kindly, & efficient.

The ambulance and Paramedics arrived about 20 minutes later. They quickly stopped the bleeding and after inspecting the wound arranged for a medical paramedic to attend.

He arrived shortly. The whole project was carried out very well and I could not have received better treatment. Congratulations on a job very well done.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Scalp

Thank you for taking the time to share your experience. I hope you are recovering well

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most. Not every patient needs to go to hospital and South Western Ambulance Service NHS Foundation Trust is committed to delivering better and better care every year, ensuring that all our patients get the right care in the right place at the right time.

I would like to pass your kind comments onto the 111 service and ambulance crews who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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