"Excuses."

About: National Hospital for Neurology & Neurosurgery, Queen Square

I was referred with particular procedure in mind. I was told that it was possible considering my military and nhs work history, where I acquired my disability. I then had three and a half years with no treatment and no communication originating from this hospital/department. Now, after more than four years they have called to tell me that I asked to be removed from their patient list. How come they had to tell me that? If I asked for it I would surely know. Just another example of arrogance, ignorance and a lack of professional ethics that shocks me even after working in the nhs and seeing a complete lack of concern for the common person on the street. I bet they are still going to work on private patiens and probably with equipment bought by the public accounts too.

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Responses

Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of referral to the Neurosurgery Department at the National Hospital for Neurology and Neurosurgery, UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3448 3237 so that we can look into this.