"Nine hours waiting to see a doctor"

About: Sunderland Royal Hospital

My daughter was referred by her GP today, 30th January 2014 for investigation of stomach pains and vomiting which has been ongoing now for some considerable time. When she arrived in A&E initially she was seen by a nurse and bloods were taken. She was sent to the GP assessment ward. She waited in total nine hours before being seen by a so called doctor. In all that time no one offered her anything to eat or drink, she was just left. When she inquired about when she might be seen she was told she would have to wait for the doctor who had been delayed. At one point, she became quite distressed and was crying. A nurse asked her why she was crying. She explained that she had been waiting all day to see a doctor, she was in pain and was feeling sick. She was reassured the doctor would be in to see her soon. At 8pm, a nurse asked her how she was, asked if she had been given anything to eat or drink. My daughter said no. The nurse asked if she was nil by mouth. My daughter said she did not think so. The nurse seemed shocked that she had waited so long without any attention whatsoever. She brought my daughter tea and a sandwich and took her blood pressure. When this doctor eventually seen her, she asked why she had been sent to the hospital? My daughter had a referral letter from her GP explaining why!! This female doctor supposedly a consultant examined my doctor, told her she would be referred to a gastric specialist and an endoscopy, would be performed on an outpatient basis. Nine hours, without anything to eat and drink to then be treated in the most off-hand way by a so-called professional obviously devoid of any form of empathy. My daughter's treatment in your hospital has been absolutely scandalous. This is not a complaint about your nursing staff who I am sure are under some considerable stress but your medical staff leave a lot to be desired. Absolutely disgusting service. My daughter left your hospital in even more distress than when she entered it. Shameful is the only word to describe it.

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Response from Sunderland Royal Hospital

We are sorry to hear of your daughter's experience and would like to look into this in more detail. Whilst the A&E Department has experienced unprecedented numbers of attendances recently, the experienced described in your review is not what we would expect. Could you please contact the Help and Advice Team either by phone (freephone 0800 587 6513) or email (pals@chs.northy.nhs.uk). Thank you.

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