"Staff superb. Treatment appalling"

Went here for an op and half an hour before surgery I was advised that I could not have a general anesthetic as I was overweight. I had brought this up at my original consultation & at my pre op and was assured it would not be a problem. I was never weighed or my BMI checked. I had to have the op under sedation despite the fact that at the original consultation I was told it was 'too uncomfortable a procedure' to have under sedation. The op had to be stopped less than half way through due to the pain as was in but I was told 'it should work anyway' 6 weeks later I am back to the same problem I had. I was told I could not have a general due to my weight as if there was a problem there was no resus equipment. So why was my op not cancelled? Why does this hospital offer bariatric surgery if overweight people can't have anesthetic? On a plus point the all of the staff could not have been more caring or helpful.

Story from NHS Choices

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Response from West Midlands Hospital

Many thanks for your feedback. We're very sorry to hear that your overall experience was not positive during your recent visit to us. From this, our clinical team have reviewed our existing processes to ensure that we enable continuous improvement of the service we provide to our patients. Should you wish to discuss this further, please do not hesitate to contact the hospital directly. Best wishes, Gloria Kerrigan General Manager

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